If there is a potentially violent situation at your workplace and you’ve determined that the conditions are safe for de-escalation (see our article “12 Things You’ll Need to Do Before …
The first step is ensuring that the conditions are safe for de-escalation. If that isn’t the case, leave, call for help and activate the emergency alert response system or …
Workplace violence is defined as any act or threat of physical violence, harassment, intimidation or other threatening disruptive behavior that occurs at work. It can range from threats, bullying, …
The National Institute for Occupational Safety and Health (NIOSH), (1996) defines workplace violence is defined as “violent acts, including physical assaults and threats of assault, directed toward persons at …
Active listening skills are useful in all aspects of social interaction, they help convey to the other person we are actively engaged, we care, and we are listening. They are …
Workplace violence refers to any incident involving threats or acts of physical violence, harassment, intimidation or any other threatening disruptive behavior occurring at the workplace. It can affect and involve …
For those who are employed in the challenging field of medical, mental health or corrections, dealing with direct care clients often is a reactionary experience. It is difficult to …
